AppleSoft is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data, especially during the repair and servicing of personal devices.
1. Personal Information We Collect
When you engage with AppleSoft for repair services, we may collect:
- Your name, contact details, and proof of purchase
- Device information (make, model, IMEI/serial number)
- Diagnostic data collected during repair or assessment
- Any personal or sensitive data stored on your device that may be visible during testing (e.g., photos, messages, contacts, apps)
2. Data Confidentiality During Repairs
We respect your privacy. Here’s how we protect your data:
- No access unless required: We do not access personal files unless it is essential for diagnosis or you specifically request data recovery services.
- Professional standards: Our technicians follow strict confidentiality procedures.
- No data copies: We never copy or retain your data.
- No third-party sharing: Your data is never shared with third parties unless required by law.
3. Customer Responsibility
We strongly recommend that customers:
- Back up all personal data before submitting devices for service
- Remove SIM cards and memory cards before repair
- Log out of personal accounts, if possible, especially on devices to be replaced
4. Data Loss Disclaimer
While AppleSoft takes every precaution to preserve data, we cannot guarantee the integrity of your data during diagnostics or repair. AppleSoft is not liable for:
- Loss of personal files, software, or settings
- Business loss or inconvenience due to data loss
- Costs associated with data recovery or reinstallation
5. Device Security
- All devices are stored securely on our premises during assessment and repair.
- Access to the service area is restricted to authorized personnel only.
- Devices are tracked with service job numbers to ensure proper handling.
6. Retention and Disposal
- We retain service records for warranty and quality purposes.
- Personal data visible during service is not stored or documented.
- Unclaimed devices may be securely wiped before disposal after 60 days.
7. Updates to Privacy Policy
AppleSoft reserves the right to update this policy as needed. Updates will be reflected on our website and at our service counters.
Contact Us
For privacy-related inquiries, contact us at:
📞 021 0835 8885
📍 59 Station Road, Penrose, Auckland 1061