Frequently Asked Questions (FAQ)
Our Client's Frequently Asked Questions
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Applesoft is New Zealand's trusted electronics store specializing in high-quality refurbished Apple products and professional repair services. We're located in Penrose, Auckland, and have been serving customers with affordable, reliable electronics and expert repair services.
A: No, Applesoft is an independent electronics retailer and repair service. We are not affiliated with Apple Inc. or any other manufacturers. We specialize in refurbished Apple products and repairs for various brands.
A: We're located at 59 Station Road, Penrose, Auckland 1061, New Zealand. You can visit us during business hours or contact us at 021 0835 88 85.
A: Our store is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
Still Have A Questions?
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Repair Services
A: We repair smartphones, tablets, laptops, and desktop computers from all major brands including Apple, Samsung, Huawei, Oppo, HP, Dell, Asus, Acer, Lenovo, and Microsoft Surface.
A: We handle screen replacements, battery replacements, charging issues, motherboard problems, liquid damage restoration, audio issues, connectivity problems, data recovery, and many other repairs.
A: Repair costs vary depending on the device and type of repair needed. We provide free diagnostic assessments and detailed quotes before any work begins, so you'll know the exact cost upfront.
A: Simple repairs like screen replacements often take under an hour. More complex repairs may take 1-3 business days. We'll provide you with a realistic timeline during the diagnostic assessment.
A: Yes! Every repair service begins with a free diagnostic assessment. We'll examine your device thoroughly and provide a detailed explanation of any issues found.
A: Yes, all repairs come with warranty coverage on both parts and labor. The warranty duration varies by repair type but typically 30 days.
A: If a device cannot be economically repaired, we'll explain the issues and discuss your options, which might include data recovery services or trade-in value toward a replacement device.